Refund Policy

This policy explains when a wallet deposit or purchase on Trade Connector Crypto is refundable. It does not cover money in your own exchange account — funds held with Delta Exchange or Binance are governed by that exchange’s own policies, not ours.

1. Unused wallet balance

If you’ve deposited funds to your wallet and not yet spent them on a plan or product, you may request a full refund of that unused balance within 7 days of the deposit by opening a support ticket. Refunds are returned to the original payment method within 5–7 business days of approval, subject to the payment provider’s own timelines.

2. Plans already in use

Once wallet balance has been used to activate a plan or add-on, that amount is non-refundable for the period already active, because the service has been delivered for that period. You can turn off renewal at any time, which stops further charges without affecting the current period.

3. Delivered products

Where a strategy or similar digital product has already been delivered to your account, that purchase is non-refundable. If a purchase fails to deliver because of an error on our side, you’re entitled to a full refund or redelivery — contact Support with your order reference.

4. Failed or duplicate payments

If you are debited but the deposit does not show in your wallet within 24 hours, or you’re charged twice, contact Support with the payment reference/UTR and we’ll refund any confirmed duplicate or failed transaction within 5–7 business days.

5. Withdrawals

A withdrawal pays out your own verified, unspent wallet balance to the destination you specify, after a manual verification step (typically 1–2 business days) to prevent fraud.

6. How to request a refund

Sign in, open Support, and create a ticket with your deposit/transaction reference and the reason. We aim to respond within 1 business day.